Can I Pick Up My Order In Person?
Of course you can!
You can even shop in person. We have a beautiful shop full of fun instruments that you can play with.
Shipping In Canada
We are located in Ontario, Canada, so all of our Canadian shipping will go through Canada Post. Larger items, such as gongs, will be shipped through Purolator.
Shipping times are usually 4-8 days.
Shipping to U.S.A.
Depending on stock levels and when possible we will ship through our U.S.A. supplier. If the item is in stock, it will ship through standard USPS shipping.
In all other situations, your item will be arriving from Canada. In this situation, a duty charge and a brockerage fee will be incurred.
Shipping to the United Kingdom
When shipping the bowls, we can pack a smaller bowl in a bigger bowl, if they are at least two inches different in size. Example 12” bowl in a 14” bowl. Shipping cost would be for just the one 14” bowl.
6” - 8” bowl : Surface 4-12 weeks - $105 CAN or Air 6-12 days - $135 CAN
9” - 10” bowl : Surface 4-12 weeks - $120 CAN or Air 6-12 days - $160 CAN
11” - 12” bowl : Surface 4-12 weeks - $150 CAN or Air 6-12 days - $210 CAN
13” - 14” bowl : Surface 4-12 weeks - $185 CAN or Air 6-12 days - $265 CAN
Remember, we can pack to bowls in one box, so shipping for a 14" bowl and a 12" bowl would be the rate of one 14" bowl.
How Long Until You Ship My Product?
We will package your product within 24 hours, and ship it as soon as possible.
A tracking number will be sent to you as soon as we have one.
Are Products Insured During Shipping?
Yes they are! If your musical instrument arrives damaged, call us immediately and we will make arrangements to send you a free replacement.
Returns & Exchanges
What If I Don't Like My Instrument When It Arrives?
We want you to be 100% satisfied with your purchase.
If for some reason you are not happy, please call us. We want you to love what you buy, and we are happy to work with you to find the perfect item.
If you want to return or exchange an item, you have 15 days from date of arrival to return it. Shipping is at your expense. It must arrive to us in the same condition as when it was shipped out. Once we have received your returned item, and have inspected it, we will issue a full refund.
What If I Break My Bowl?
Congratulations, you are a member of The Official Broken Bowl Club. All members receive a 15% discount on a new purchase to replace a broken bowl. Just send us a sad photo of your poor bowl and we'll send you your coupon.
Our cat Theo, who is a whopping 21 lbs, was the founding member of The Official Broken Bowl Club. We foolishly placed an 18" frosted bowl under the window ledge where he bird watches. Oops! Needless to say, he decided to jump over to the couch, hoping to use the edge of the crystal singing bowl as a springboard and... the club was founded.
Actually, the frosted crystal singing bowls are very durable. Broken bowls usually occur when items are dropped into them, if they are accidentally kicked, or when cats use them as springboards.
I Need Help
Don't Hesitate To Call Us- We'd Be Happy To Help
If you were to visit our shop in person, you wouldn't hesitate to take an hour chatting with us, so don't hesitate to call and chat with us for an hour on the phone.
Honestly & truly- please give us a call if you need any help at all.
We will answer your call: 10 am to 9 pm, 7 days a week.