~ Get FREE SHIPPING IN CANADA when you spend $250 or more. (excluding gongs and stands) ~

FAQ

Visiting In Person

Can I visit your store?

Open tab

We have three beautiful rooms in our home dedictated to all the wonderful sound healing instruments. These rooms are filled with crystal singing bowls, practitioner wands, Himalayan singing bowls, gongs, native flutes and drums, shakers, tuning forks and tongue drums.

When permitted by government's Covid guidelines, we will be open to the public by appointment only. Our reasoing is that when you are listening to the sounds of an instrument, you don't want other customers making sounds on other instruments.
By booking an appointment you get the full experience, I can give you 100% of my attention to help you find the perfect instruments. I am a trained musician, music educator and sound practitioner.

Can I come today?

Open tab

Maybe.

First of all, please read our Covid Guidelines to see if you are eligible to visit us.

Next, call us. 905-563-3234

If we have some free time today, we will book you in. If not, we should be able to get a time for later in the week.

If you prefer to book a few weeks in advance, perfect. Just call and we can set the date.

Covid Guidelines : Please read before your visit

Open tab

The store is in our home, so we need to be extra careful.
We want to be able to visit my mother who is a senior with health problems. We need to be extra safe.

With that in mind we ask the following of our visitors.

1) You only plan to visit us if the town you live in is in the Green - Yellow - Orange - Red Zones.

2) You are someone who practices a low risk lifestyle, following safety guidelines on a regular basis.

3) You have not travelled recently, have not been in contact with someone who traveled in the last 21 days .... and all the other covid screening questions.

4) You wear a mask that has atleast three layers and fits securely around your face. If there are gaps around your nose or cheeks, we ask that you not come visit, since it is not very effective in preventing the spread of Covid. As an alternative, you are welcome to use one of our disposable masks. We will gladly provide you with a free 5 layer disposable mask that is actually very comforatable to wear, provides a good seal and doesn't need frequent adjustments. These masks are made by Canada Canada Stong

5) When you come, bring a sweater and if wet outside, indoor shoes. We open all the windows to ensure fresh air. Spring may be here but it gets pretty chilly inside.

6) Know that we are not in fear of Covid, we just want to follow safe practices to ensure the safety of my mom.

What if I can't visit because of Covid Restrictions or I live far away?

Open tab

No problem!

Call for a free phone consultation. I listen carefully to what it is you are looking for in your instruments, what type of outcome you are looking for and then I offer you several options. If I don't have a video that I can guide you to, I will make you a free custom video with different options to choose from.

Even better, on Feb 22, 2021 we will be getting High Speed internet installed on our property. We are in the country so this is the first time it is being offered. Yay! At that time I will be able to offer live video consultations at no charge. We want you to love what you purchase.

Shipping Information

Can I Pick Up My Order In Person?

Open tab

Of course you can!

In the checkout, just click Curbside pickup.

Shipping In Canada

Open tab

Free shipping in Canada for orders over $250

We are located in Ontario, Canada, and ship with Fedex.

Shipping times range from around 1-2 days in Southern Ontario to 4-10 days to further locations across Canada.

Shipping to U.S.A.

Open tab

Your sound healing instruments will arrive by Fedex unless you request a different carrier.

When importing from Canada to the USA, a duty charge and a brockerage fee might be incurred.  You will be responsible for this fee.

How much is shipping to the USA?
When you get to the checkout, you will notice is says "Call for a shipping rate" and then you are charged $1.
We did this to save you money.
If we can stack two singing bowls in one box, we will do so, and save you money on the shipping fees. The online checkout cannot calculate what can be stacked and what can't. To calculate your shipping fees know that we need two inches between bowls to ship two bowls in one box safely.

Rates to the Continental USA

8" to 11" Bowl plus mallets - $40 

8" to 11" bowl and one bowl that is at least 2" smaller, plus the mallets - $40 

11" or 12" Bowl plus mallets -$45 

11" or 12" bowl and one bowl that is at least 2" smaller, plus the mallets - $45 

13" or 14" Bowl plus mallets -$55 

13" or 14" bowl and one bowl that is at least 2" smaller, plus the mallets - $55 

16" Bowl plus mallets - $85 (Cannot stack anything inside)

Shipping to the United Kingdom

Open tab

When shipping the bowls, we can pack a smaller bowl in a bigger bowl, if they are at least two inches different in size. Example 12” bowl in a 14” bowl.  Shipping cost would be for just the one 14” bowl.

6” - 8” bowl : Surface 4-12 weeks - $105 CAN or Air 6-12 days - $135 CAN

9” - 10” bowl : Surface 4-12 weeks - $120 CAN or Air 6-12 days - $160 CAN

11” - 12” bowl : Surface 4-12 weeks - $150 CAN or Air 6-12 days - $210 CAN

13” - 14” bowl : Surface 4-12 weeks - $185 CAN or Air 6-12 days - $265 CAN

Remember, we can pack 2 bowls in one box, so shipping for a 14" bowl and a 12" bowl would be the rate of one 14" bowl.

How Long Until You Ship My Product?

Open tab

We will package your product within 24 hours, and ship it as soon as possible.

A tracking number will be sent to you as soon as we have one.

Are Products Insured During Shipping?

Open tab

Yes they are! If your musical instrument arrives damaged, call us immediately and we will make arrangements to send you a free replacement.

Returns & Exchanges

What If I Don't Like My Instrument When It Arrives?

Open tab

We want you to be 100% satisfied with your purchase.

If for some reason you are not happy, please call us. We want you to love what you buy, and we are happy to work with you to find the perfect item. 

If you want to return or exchange an item, just give us a call. Shipping is at your expense. It must arrive to us in the same condition as when it was shipped out. Once we have received your returned item, and have inspected it, we will issue a full refund.

What If I Break My Bowl?

Open tab

Congratulations, you are a member of The Official Broken Bowl Club. All members receive a 15% discount on a new purchase to replace a broken bowl. Just send us a sad photo of your poor bowl and we'll send you your coupon. If you are visiting us, and have no plans for your broken pieces, please bring them to us. We will happily use them to experiment with new gemstone finishes.

Our cat Theo, who is a whopping 21 lbs, was the founding member of The Official Broken Bowl Club. We foolishly placed an 18" frosted bowl under the window ledge where he bird watches. Oops! Needless to say, he decided to jump over to the couch, hoping to use the edge of the crystal singing bowl as a springboard and... the club was founded.

Actually, the frosted crystal singing bowls are very durable. Broken bowls usually occur when items are dropped into them, if they are accidentally kicked, or when cats use them as springboards.

I Need Help

Don't Hesitate To Call Us- We'd Be Happy To Help

Open tab

If you were to visit our shop in person, you wouldn't hesitate to take an hour chatting with us, so don't hesitate to call and chat with us for an hour on the phone.

Honestly & truly- please give us a call if you need any help at all. 

We will answer your call: 10 am to 9 pm, 7 days a week.

905-941-4695

Affiliate Program

Who can join?

Open tab

We like to support business that support us. Join our affiliate program and earn 12% in store credit* towards the purchase new instruments.
Please contact us for approval in this rewarding program.
*12% on most purchases. Gongs have a smaller %.

Open to :

People offering sound training

Therapists

Sound Pratictioners

Yoga studios

Not on the list? Call us and ask if you fit in this category.

Call 905-563-3234

Close (esc)

Popup

Use this popup to embed a mailing list sign up form. Alternatively use it as a simple call to action with a link to a product or a page.

Age verification

By clicking enter you are verifying that you are old enough to consume alcohol.

Search

Amazing Items in your Shopping Cart

Your cart is currently empty.
Shop now